Call Today

(914) 331-5119

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Hours

8am-6pm Daily

Frequently Asked Questions

FAQS

We like to think we can answer all your questions before you even call us! Take a look to see if we can help.

Q.

How do you choose your cleaners?

A.

We only employ fully trained and experienced cleaners. Our team respects all of our clients by never eating, drinking, smoking, or using the appliances when performing our services. We confidently and proudly clean the premises to the highest standards. What’s more, we subject our cleaners to regular training, ensuring that they are up to date with all the latest cleaning equipment and techniques. 

Q.

How will our relationship work?

A.

At Cleaning Services Winchester, we value communication. So, we listen carefully to our client’s instructions, especially when it comes to specific cleaning requests and handling important valuables. We take your trust seriously. So, we make sure that we provide the best house cleaning service Westchester NY has to offer.

Q.

Do I need to make any preparations before your team arrives?

A.

It would be great if you’d pick up any clothing or toys lying around before we arrive. Doing so will help us maximize efficiency. We’d also like to ask you to keep your pets in a safe place. In this way, they will be comfortable while we clean the area. Kindly place your valuables in a secure storage container.

Q.

Do I need to be on the premises while you clean?

A.

We work on an 8 AM to 5 PM schedule. So, most of our clients are not at home when we perform our services. We provide the insured house cleaning services Westchester, NY residents can rely on. You can rest easy knowing that your home is in good hands. 
Please note if there are occupant/s in the premises, at least one of them should be in legal age.

Q.

What time will your team arrive?

A.

It is our principle to give properties the individualized attention they deserve. So, we are unable to provide an exact time of arrival to our clients. However, we do give our clients an arrival timeframe of three to four hours within their preferred schedule. Rest assured that our cleaning plan will cause minimal disruptions.

Q.

What if something got damaged during your service?

A.

We provide the business and house cleaning services Westchester NY clients always choose. As we’ve mentioned, we value our customer’s trust. As such, we always treat every single property with the utmost respect. If there are accidents during our routine service, we will do our best to fix or replace them. Since our cleaners are fully insured and bonded, we can file claims when necessary.

Q.

What if you miss something?

A.

One of our goals is to provide a consistent clean every time. As such, we use a carefully designed cleaning method and plan whenever we take on a project. When you consult with us, we will craft a tailored cleaning plan that will accommodate all your specifications. That said, we understand that perfection is not always attainable. This is also the reason why we support all our services with a satisfaction guarantee. We will be glad to correct our mistakes at no additional costs, as long as you contact us within 24 hours after the execution of the service.

Q.

Am I responsible for workers’ compensation, employment taxes, or insurance?

A.

We are proud to offer the worry-free, professional cleaning services Westchester NY customers prefer. You are free of any personal liability with regards to work-related injuries and social security taxes. For your peace of mind, we are fully licensed and bonded.

Q.

What isn’t covered by your cleaning services?

A.

We provide the Westchester professional cleaning services that will keep your premises tidy and comfortable. We can even customize the services according to your preferences. We want to focus on providing your property with the highest quality care. As such, we do not perform the following services:

  • Cleaning the inside of your fireplace
  • Cleaning toys
  • Doing Laundry 
  • Washing dishes
  • Decluttering

Our team ensures that all of your belongings are in the right place once we’re done. As such, we leave the organizing tasks to you. Upon your request, we will be happy to clean the inside of your stove, cabinets, and refrigerator. However, please remove their contents and store them in a safe place before we perform our services.

Q.

Can I reschedule?

A.

We are glad to clean your premises at a time that is most convenient for you. However, we do know that life can be unpredictable. So, if you need to reschedule, please call us about 72 hours before your planned cleaning. We will do our best to accommodate your needs. We have a contract-free system. As such, you won’t need to worry about getting locked into a cleaning plan. This is just one of the many perks of hiring us as your professional cleaners.

Q.

What if my routine cleaning service falls on a holiday?

A.

If your scheduled cleaning service falls on a holiday, we will contact you in advance. We can still perform the service, but we may charge an additional fee. On the other hand, you can always reschedule at your most convenient time.

Want to learn more about our cleaning service solutions for your residence?

Give us a call and we’ll go over your options with you, as well as give you a free on-site inspection.

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